Here's where to go when you need help.
Your symptoms or conditions — as well as locations and costs — can determine your best destination for care.
Virtual Health
Access online for at-home treatment of common symptoms
Symptoms/Conditions
- Cold and flu
- Earaches
- Sinus infections
- Minor sprains
- When you can't see your doctor
Mental Health:
Talk therapy & psychiatry
Estimated Cost
Lowest*
Hours of Operation
Access 24/7 via My Highmark
Doctor’s Office
Access online* or in-person for routine checkups and chronic conditions
Symptoms/Conditions
- Cold and flu
- Ear, throat, and urinary tract infections
- Stomach problems
- Diabetes, high blood pressure, and other chronic conditions
- Check with your doctor about virtual options when you can't see your doctor
Mental Health:
Talk therapy & psychiatry
Estimated Cost
Lowest*
Hours of Operation
Business hours (generally)
Urgent/Express Care
Access online* or in-person for urgent conditions that are not life-threatening
Symptoms/Conditions
- Cold and flu
- Ear, throat, and urinary tract infections
- Sinus infections
- Minor sprains
- Seasonal allergies
- Asthma and breathing conditions
- Headaches and migraines
- Minor cuts, burns and broken bones
Estimated Cost
Moderate
Hours of Operation
Mornings, evenings, and weekends
Emergency Room (ER)
For serious or life-threatening problems
Symptoms/Conditions
- Difficulty breathing
- Chest pain
- Uncontrolled bleeding
- Head injuries
- Major burns
- Broken bones
Mental Health:
Severe depression or suicidal thoughts
Estimated Cost
Highest
Hours of Operation
24/7
Find the right care on My Highmark
Download the app or log in to MyHighmark.com and click Get Care.
From there, you can search for providers or start a virtual visit.
To find out more about the virtual health options available to you, contact your local provider or call the Member Service number on the back of your ID card.
* Many doctor and urgent care offices offer virtual visits. Talk to your provider about the options they have available.
Depending on your plan, you may have different virtual care options available to you. Contact your provider, call Member Service on the back of your ID card, or log in to My Highmark to learn more about your options and confirm costs.
If you believe you are having a medical emergency and you need immediate treatment, go directly to any hospital emergency room or call 911.
Know your options for care
You don’t plan on getting sick or hurt. But when it happens, knowing your options for care can save you time and energy
Watch our video to learn more about your in-network care options.1
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1By accessing this video, I understand that I am leaving the Highmark website and I will be re-directed to an external website operated by a third-party platform provider. I acknowledge that the platform provider may collect personal information about me, and about the video that I view, on their platform and may use and disclose this information in accordance with its privacy policy. I agree that Highmark is not responsible for the data collection and use practices of this third party.
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